Zumata Chatbot App Is Taking a Giant Leap Forward in Online Hotel Search

Zumata Chatbot App Is Taking a Giant Leap Forward in Online Hotel Search

Image source: e27.co

Gone are the days when you had to personally search for hotel names and holiday destinations on a computer screen by surfing the net. Now Zumata chatbot is all set to make your surfing experience easier, prompter and seamless. Recently, the joint venture between DMI Company and Zumata (the premiere Artificial Intelligence (AI) online hotel directory) has made the internet surfing a lot easier for the users looking for comfortable accommodation at some of the world’s finest hotels. Users can also book their holiday destinations using this Zumata chatbot giving simple commands.

Zumata uses the highly advanced IBM Watson’s artificial intelligence technology option to improve customers’ hotel search option in a personalized manner. Customers can now easily initiate a chat with Zumata AI on facebook messenger like a normal human agent – but actually, Zumata is a well-programmed AI agent. Zumata is the first of its kind DMI’s chatbot enterprise solutions that are expected to revolutionize the chatting method in the next few years.

“Zumata’s goal is to provide our travel vendor partners with the tools they need to improve their customer’s experience and in turn improve their own conversions. Our collaboration with DMI showcases a practical example of how our artificial intelligence-enhanced hotel offering can be easily integrated into Facebook Messenger or any other chat or messaging applications”, stated Josh Ziegler, CEO of Zumata a few days ago.

Zigler also disclosed the aim of the company that is to facilitate the process of online hotel surfing using Zumata app at any time of the day or night. Currently, Zumata is the world’s only hotel distribution company that is using the big data and IBM Watson technologies for customer’s convenience.

It meticulously presents the relevant data to consumers directly inside a facebook messenger box. It uses advanced technology and multiple languages support for the convenience of its multilingual customers scattered across the world. Zumata has a consolidated global data of around 5 lakh hotels located at various places.

The company believes in optimizing customer conversions by offering them accurate data as per the requirement. Zumata was founded in 2010 and is now headquartered in Singapore, Asia. Zumata is targeting the use of sophisticated technology to understand the customer’s preferences using their own native language depending upon the linguistic proficiency of the user. It facilitates him or her to chat freely with the live and online AI agent representing Zumata in the facebook messenger regarding the availability of the rooms, prices and other important information. It prevents a lot of time of the customers which could have otherwise gone wasted standing in telephone queues.

No doubt, customers seriously don’t like to stand in a queue in IVR system. It kills lots of time and a bit complicated process too. Customers want direct one to one live communication with a company representative. Zumata’s live chat system certainly enhances the quality of customer serving experience with its fastest response straight into the customer’s facebook inbox in no time. Zumata offers succinct, to the point and accurate information that a customer wants to know.

When your customer says, “I will find someone else..”

In an era where globalization has made it easy for customers to easily substitute you, it is important to know about mistakes that can force your customers to think about your substitutes. I am saying this from my personal experience as a freelancer. I have been pathetic at maintaining a consistent customer service, though I have been able to maintain a consistency in my product quality. It so happened on two different occasions where my buyers threatened to find another seller. The reason for both the cases was the same – delay in order delivery. It is difficult to explain to your customers that there may have been issues at your end. I would say my customers have been extremely understanding since I provided them with a quality product. Continue reading

Smart Tricks to Evaluate Your Customer’s Service Experience

A well-known concept in marketing management is “Customer is king.” The same concept has been extended to the digital marketing domain with the phrase “Content is king.” There is an increasing rush among companies to offer innovative services to customers and expect a high customer loyalty and service feedback. Many marketers succeed in ensuring a high customer service experience by using traditional methods of periodic customer feedback surveys and interviews or doing market research on competitor’s best practices. I don’t say there is any harm in doing so, but digital age demands innovative methods to understand the pulse of your customers. Going forth, I will pen down some of the best creative ideas for businesses who wish to enhance their customer’s service experience. Continue reading